Cancellation policy

Cancellation Policy

Updated: October 8, 2026

At Webenex Services Pest Control, we aim to provide reliable, hassle-free pest management. We understand that plans change and schedules shift. This policy outlines our cancellation and rescheduling guidelines for our Monthly, Bi-Monthly and Quarterly residential service plans, single appointments, and pre-paid services.

1. Scheduled Service Appointments (Rescheduling & Cancellation Notice)

  • Notice required: 24 before your scheduled appointment if you need to cancel or reschedule. Call or text us at (407) 360-7325.

2. Recurring Service Plans (Monthly, Bi-Monthly, Quarterly)

  • Plan structure: Your plan begins with an initial service. About 30 days later we automatically schedule your follow-up appointment, which is your first regular treatment. Regular treatments are then billed monthly (Bi-Monthly plan) or quarterly (Quarterly plan).
  • Agreement: A service contract is signed before the initial service begins.
  • Discounted initial service: Our discounted initial-service pricing applies only when you sign up for one full year of pest control service.
  • Switching to one-time service: If, after purchasing a plan, you decide you only want a one-time service, you will be subject to pay the One-Time Service Fee.

3. Refunds

  • Request window: Refund requests must be made within 14 days after you receive your service.
  • What we need: Photo proof that the service was insufficient, plus your receipt or proof of purchase.
  • How to request: Email webenexservices@gmail.com 
  • Processing: Approved refunds go to your original payment method within 10 business days. Your bank or card issuer may take longer to post it. If more than 15 business days pass after approval, contact us at the same email.
  • Non-refundable: Some services are non-refundable, so please ask about your specific situation. Sale items and gift cards cannot be returned. No exchanges are offered.
  • One-time services: One-time treatments are not guaranteed and are not refundable.
  • Damages on site: Contact us immediately.

4. Service Guarantees

  • Re-treatment guarantee: If pest activity persists between regular services, we provide complimentary re-treatments. If the problem remains unsolved after two re-treatments, we refund your last full payment.
  • Web-free guarantee: We keep your home web-free during each scheduled treatment.

5. How to Cancel or Reschedule